Range of services

IGEFI offers a range of services designed to ensure that all client requests are processed professionally and on time. Procedures are set in place to ensure a timely answer to our clients' requests.

• Support Services:
  Client Support Services (1st local, 2nd global and 3rd development)
  Project Implementation Services
  Development / Engineering Services
  Technical Services
  Release Management Services

To emphasise the importance of extending our services to clients in the correct manner, IGEFI has implemented stringent internal process procedures, which are followed by all IGEFI offices globally.

• Development Process:
  Market / Business Requirements
  Functional Requirements
  Technical Analysis
  Development
  Testing within Development
  Testing within Client Organisation
  UAT
  Production

• Implementation Process:
  Standard implementation plan
  Training
  Parameterisation
  Map Clients’ business
  Integration
  Migration
  Parallel run
  Go live

• Support Process:
  Standard processes
  Priorities set by client
  Escalation procedures in place
  All issued tracked
  Regular follow up with clients